Booking Terms & Conditions


We hope you love Katoomba as much as we do. Here are some general booking terms and conditions:  

 
Address: Katoomba F69, Riviere Towans, Hayle, Cornwall, TR27 5AT.  

 
Check-in Time is after 4pm and Checkout is 10am. Please contact us if you have any specific requests. 

 

Payment details and Security / Reservation Deposits   

  • To make a booking we require a 25% deposit. This is non-refundable (except in the case of a Government enforced travel ban).   
  • The balance of the final payment is required 6 weeks before your holiday start date. We reserve the right to re-let Katoomba if the balance of rent is not paid at this point.  
  • If your booking cannot go ahead due to Government enforced travel restrictions that apply to your registered booking address,  you will be fully refunded.  
  • If you or a member of your party are unwell or unable to travel for other reasons, we will not be able to refund you. We recommend that you purchase travel insurance to cover your own personal circumstances.   
  • All bookings must be made by a person who is 21 years or more at the date of making the booking.   
  • We ask for a £100 refundable damage / security deposit, payable at the time of the full balance payment. This will be refunded within 14 days of departure, provided the following provisions are met: (Added 25/03/23- for future bookings I have currently suspended charging a security deposit, this will be reinstated if necessary).

 
Looking after Katoomba 

To help us all look after Katoomba we respectfully ask that: 

  • No damage is done to Katoomba or its contents, including linens, beyond normal wear and tear (please let us know if you have any accidents or minor breakages, so we can replace them as necessary). 
  • We are not insured for Electric Vehicle Charging and have no facilities for this. Please do not attempt to charge an EV from Katoomba. (added 28/09/22)  
  • All charges accrued during the stay are paid prior to departure.   
  • You do not smoke or vape either inside, or outside on the decking area.  
  • Open fires and barbecues (unless raised off the ground on legs) are not allowed on the site. This is due to the dunes and grass around us, and the risk of wildfires. (Added on 25/03/23).
  • For safety reasons, we do not allow the use of candles inside Katoomba, or out on the decking.
  • All rubbish is placed in the rubbish bin, and dirty dishes are washed prior to departure.   
  • All linen is stripped off the beds and placed in the linen bags provided. 
  • The front door is locked on departure and the keys are left in the key safe.  
  • You tell us about any problems of deficiencies in the property or its contents within 24 hours.  On receipt of such a report, we (or our representative) will agree in good faith with you (the guest) what remedial action should be taken. On no account will complaints be accepted, or correspondence entered into, where complaints are made after the end of the Rental Period, as we would not have had the opportunity to take immediate remedial action for you. 

Linen and Cleaning  

Electricity, linen and cleaning are included in the rental fees. Please bring your own beach towels to use outside. Please do not take any of Katoomba’s linen outside of the property. 

 
Dogs  

Please notify us if you are hoping to bring your dog. We charge an extra £35 per week for up to 3 dogs (edited Dec 23). We ask the following of dog owners:  

  • That you place your own blankets on soft surfaces your dog is likely to jump up onto.  Please bring your own bedding if you know your dog is going to sleep on the bed with you.
  • That you don’t leave your dogs unattended in the chalet.   
  • That all dogs are kept under strict control / on a lead on the park itself.   
  • Please bag up and dispose of all dog waste appropriately. 
  • All dogs must be wormed and treated with the appropriate flea and tick deterrent prior to your arrival.  
  • We assume no responsibility for illness or injury that humans or pets may incur while on the premises.  
  • We do not be allow XL Bullys or any dogs that are banned under the Dangerous Dogs Act, this also includes cross breeds of any dangerous dogs. (added 21/01/24)

 
Liability for personal injury and damage to property  

  • We (the owners of Katoomba) shall not be responsible for death or any personal injury suffered by the Guest or any invitees of the Guest save where such is directly attributable to any wilful or negligent Act on the part of us, the Owner or any servants or Agents of ours acting within the course of their authority.   
  • We (the owners of Katoomba) shall not in any circumstances be responsible for any damage to property or any consequential losses suffered by the Guest or the Guest invitees arising out of any negligent Act or omissions on the part of us or our servants or Agents acting within the scope of their authority. The Client must make his own insurance arrangements in respect of such matters.  

 
Non availability 

We (the owners of Katoomba) are relieved of responsibility and liability in the event of the accommodation not being available owing to storm, fire or circumstances beyond our control. In such an instance we will offer a full refund.